Refund policy
Thank you for supporting Obelisk Enterprises. Because our offerings include instant-access digital products, personalized services, and customized journals, most purchases are final. Please review product descriptions carefully before completing your order.
Digital Products
All digital products - including downloadable journals, templates, printables, guides, worksheets, digital files, and other instant-access content - are final sale.
Because digital products are delivered electronically and may be downloaded, copied, saved, or accessed immediately after purchase, we do not accept returns, exchanges, or refunds for digital-product purchases.
Before purchasing, please read the product description, confirm that the item meets your needs, and make sure you have the required software, device, printer, or account needed to access or use the file.
If you experience a technical issue, such as receiving a corrupted file, an incorrect file, or not receiving your download link, please contact us at Obelisk.Enterprises.LLC@gmail.com within [7/14] days of purchase. We will make reasonable efforts to resend, replace, or correct the file. A refund may be considered only if we are unable to provide the purchased digital product.
Customized Journals and Personalized Items
Customized journals and other personalized or made-to-order products are created specifically for you. For that reason, these items are not eligible for returns, exchanges, cancellations, or refunds once production has begun or the order has been submitted.
Customers are responsible for reviewing all personalization details - including spelling, names, dates, colors, design choices, and shipping information - before placing an order.
If your customized item arrives damaged, has a printing or production error, or differs materially from the approved personalization details, please email Obelisk.Enterprises.LLC@gmail.com within days of delivery. Include your order number and clear photos of the issue. If the issue is verified, we may offer a replacement, store credit, or refund at our discretion.
Personal Services
Personal services - including concierge support, consultations, photography, custom design work, planning assistance, or other booked services - are reserved specifically for the client and may require advance preparation, scheduling, or nonrefundable deposits.
Unless a written agreement for a specific service says otherwise:
- Payments and deposits for completed services are nonrefundable.
- Deposits, booking fees, and retainers are nonrefundable because they reserve your appointment time and cover planning or preparation.
- Requests to reschedule must be made at least [48/72] hours before the scheduled service or appointment.
- If you cancel with sufficient notice, any eligible amount may be transferred to a future appointment or issued as store credit, at our discretion.
- Late cancellations, no-shows, or cancellations made after work has started are not eligible for a refund.
- If Obelisk Enterprises must cancel and cannot reasonably reschedule the service, you will receive a refund for any services that were paid for but not provided.
Exceptions
Nothing in this policy limits any rights you may have under applicable law. We will work with customers in good faith when there is a verified issue involving:
- An incorrect, damaged, or defective item.
- A duplicate charge or unauthorized billing error.
- A digital product that cannot be delivered or corrected.
- A service that was paid for but cannot be provided by Obelisk Enterprises.